![]() Plug-ins window of the administration interface for your configuration:Ĭommunications Manager IM and Presence ServiceĬommunications Manager IM and Presence Administration, choose I hope this guide can help you with your concerns about how setting up alerts on RTMT.Getting Started Install and Configure Unified RTMT Install Unified Now, the recipient e-mail addresses is configured in the Alerts section. E-mails are sent to e-mail address configured. Go to RTMT >System> Performance > Select the CUCM node) > Memory > (You can select % Mem Used, % VM used) > Add a counter > Left click on the counter and then right click > Set Alert/Properties > Put a description > next >Configure your Threshold > next > Save.ĥ-Configure Alerts to be sent to your corporate/personal emailīefore configuration make sure to use a functional mail server in a domain, such as an Exchange server, with the Simple Mail Transfer Protocoll (SMTP) following the correct format ġ- Choose System > Tools > Alert > Config Email Server.Ģ- Enter the hostname of the mail server in the Mail Server field, and enter the port number in the Port field.ģ- Enter the e-mail ID that you would like to get the mails from.Ĥ-Click OK. Go to RTMT >System >Alert Central >System > Right click > Set Alert/Properties >Enable Alert and select the server. ++To test this you may shut down the respective interface serial x/x/x:23 ++Ĥ- Receive an Alert for high utilization and hardware failure. Go the Alert Central and then to the "Custom" Tab on the top, our alert is homed there. Right-click the counter and change the following and then save the Alert: Go to RTMT >System > Performance > Open Performance Monitoring > Select the server where the PRI is registered to. This can generate an email which will also sent to Operations Manager. In the string section add the following string "SIPTrunkOOS". Tools -> Alert Central -> System -> SyslogStringMatchFound -> Right click and go to "Set Alert / Properties". To view syslogs: Open RTMT > Syslog viewer > Select the server> and view the messages in Syslog. At the same time an alert is generated on "Alert Central Tab" which shows "Syslog severity match found". When the SIP Trunk goes out of service a syslog message is generated on the syslog viewer on RTMT. On the destination dial-peer wether is a CUBE or a different gateway/Application the keep-alive options/Sip Options need to be configure. Go to Device> Device Settings>Sip Profile> find your profile and scroll all way down to "Sip Options Ping" and enable it. ![]() Enable SIP Options on the SIP Profile associated to the profile in used by the SIP trunk. Go to RTMT > System > Alert Central > Voice/Video > Select NumberOfRegisteredPhonesDropped > Right click > Set Alert/Properties > Put a description > Configure the Threshold > Next > Save.ģ-Receive and alert if a SIP Trunk or PRI line goes down. Go to RTMT > System > Performance > (Select the CUCM node) >Cisco SIP >Call Active > (Select the trunk) > Add a counter > left click on the counter and then right click > Set Alert/Properties >Put a description > next> Configure your Threshold >next >Save.Ģ- Receive an alert when a certain percentage of phones get unregistered/dropped. ![]() You can install Unified RTMT on a computer that is running one of the following operating systems:Īlerts 1- Receive an alert from a SIP Trunk when a certain amount of active calls (configurable) is reached on the trunk. Go to Cisco Unified CM Administration > Application >Plugins > Find> (Base on your platform whether is Windows or Linux go ahead and select Download to get it on your PC). RTMT is a really good application that can be downloaded from the Cisco Unified CM Administration page on Call Manager that allows you to monitor the performance of your Call Manager server.
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